Terms and Conditions

The owner and operator of this business is:

Officeworx Limited
Units 9-10, Croft Street
CHELTENHAM
GL53 0ED

Registered in England and Wales No. 03336453
VAT Registration No. 326 3565 57
Telephone: (01242) 584901
E-mail: sales@officeworx.co.uk

 

Order Process:
By placing an order on our website, you are making an offer to purchase the goods we sell. Officeworx Ltd will send an order confirmation upon receipt of your order and payment.  This is merely a confirmation that we have received your offer to purchase and is not acceptance of your order. At this point, we may accept or refuse your offer to purchase and you will be notified either way.
If your order is accepted, we will despatch the goods and you will be notified. If your order is refused, we will contact you to explain the reasons behind our decision and to arrange for a refund to take place.

 

Prices:
All prices displayed on our website are correct at time of being published and we reserve the right to amend them at any time. All prices displayed are exclusive of VAT at the current rate.

 

Payments:
Payments cannot currently be made online unless you have an existing account.  Please call us on (01242) 584901 to set up an account to buy through our website.

 

Deliveries/ Carriage:
We deliver free of charge to our business credit account customers within Gloucestershire for all orders over £35 excluding VAT. If the delivery address is outside Gloucestershire, we can discuss any relevant shipping charges that may apply.

Certain areas of the UK are outside our standard delivery area and delivery will be charged at a special rate.  These areas include, but are not limited to, Northern Ireland, the Highlands of Scotland, the Hebrides, Shetland Islands, Orkney Islands, Channel Islands, Iles of Scilly, and Isle of Man.  Please contact us for delivery charges to these areas before placing your order.  For deliveries outside the UK please contact us for relevant shipping rates.

Delivery will be made to one specified address and a signature will be needed.  If there is no-one to accept delivery, (unless you have given us specific delivery instructions) we will try to contact you to arrange alternative arrangements.

When signing for goods it is your responsibility to check that the number of parcels, packages, boxes, or envelopes agrees with the consignment details on the delivery note.  If there are any discrepancies, please let us know on the date of delivery.  We cannot be held responsible for any missing parcels after you have signed to confirm receipt.

Delivery is usually made between 9am and 5pm Mondays to Fridays. We cannot specify an exact time of delivery and cannot be held responsible for any expenses incurred because of late or non-delivery of goods.

 

Third Party Deliveries/ Carriers:
In some instances, a carrier may be used to deliver your goods directly from our suppliers.  This is usually to reduce our carbon footprint and speed up delivery times.  Each carrier operates slightly differently but broadly if no-one is available to sign for the goods, a card should be left with details on how to rearrange delivery or collect. The goods are normally returned to their depot.  It is up to the customer to arrange collection or to schedule a second delivery attempt.

 

Backorders:
We will always try to find a supplier with availability for your order.  Sometimes this isn’t always possible and in these cases, your items will be put on backorder and we will let you know of the expected delivery date. If you do not respond or let us know differently, we will assume that you will accept the goods on the new projected date. If the delivery date is unacceptable, please let us know and we may be able to offer you an alternative product or should you wish we will cancel the backorder and credit you via your original payment method.

 

Large or Heavy Items:
Some exceptionally large or heavy items may require a delivery surcharge.  If this is the case, we will contact you prior to processing your order.

 

Printers, Scanners, and other peripherals:
Items such as printers, scanners, peripherals and anything else connected to a computer are sold on a supply only basis. We do not offer an installation, software guidance, configuration, or ongoing user support for these items.  There are no service contracts sold with these items.  If these items have a problem, then the manufacturer should be contacted in the first instance for troubleshooting in line with the warranties and manufacturer’s area of these terms and conditions.  The only exception to this is if the product is certified ‘dead’ on arrival.  Copy invoices can be supplied for proof of purchase reasons.

 

Furniture:
Furniture items are delivered flat-packed to a ground floor address only.  Please contact one of our furniture installation team for a quotation for assembly and installation if this is needed.  Delivery of furniture items have extended lead times but please contact us should you require an estimated delivery date.  Any installations will be subject to a risk assessment and relevant assumptions made per site visit.

 

Networking and Cabling Installations:
By placing an order for any IT works, a date shall then be agreed for the works to start.  If you wish to change the agreed date, we need to be informed of this a minimum of 7 days prior to arrival.  Late cancellation charges may apply if the correct notice is not given.  If any works on-site are delayed which results in a return visit, due to external factors or areas not being ready for us, there will be an additional charge for the separate visit.

Upon completion, a ‘Works Completion’ sheet will be signed to confirm the works have been carried out to satisfaction.

If any faults arise, we shall attend the site to fix these free of charge.  If the fault is down to misuse or external factors out of our control, we cannot be held responsible and therefore the visit will become chargeable.

Any additional works required shall need to be confirmed by signature on an ‘Additional Works’ form.  Pricing for additional works can be confirmed by contacting the office.

 

Print, Printed Merchandise and Customised Items:
For all printed material we will always ask you to sign off an artwork proof.  Customers need to carefully check for errors and omissions.  Your signature or written confirmation is needed on all mechanicals or artwork prior to release for printing or other implementation.

Please be aware that by signing off the job and authorising us to go ahead and print your job, although we keep checking carefully through all stages of production, you take responsibility if there are any errors in the final job that were on the proof.  Our undertaking is to ensure the printed job matches the signed-off proof, of which we have a copy.  The signatory accepts responsibility for proofing all the artwork accurately.  Officeworx cannot accept responsibility for corrections not implemented and/ or requested at the artwork stage.  Any modification requested after client approval of artwork may result in production delays and/or additional expenses for which the client will be invoiced accordingly.

Printed and customised items cannot be returned unless there is a fault.

 

Damaged and Unwanted Items to Return:
If you discover that your goods are damaged, please contact us as soon as possible within three working days.  Damaged or faulty goods will be replaced free of charge.  For electrical items please see the separate section ‘Printers, Scanners and other Peripherals’.

We are normally able to accept unwanted items for return provided you contact us within seven days of receipt of the order.  Unwanted items must be returned to us at your expense.  Goods must be returned in their full, unopened original packaging and must be in a saleable condition. We will be unable to credit or refund items that have been opened, used or have had manufacturers seals broken. Please do not write directly on any packaging that is part of the original product, all returns labels should be affixed to the exterior packaging. We regret that items of food and drink cannot be returned for health and safety reasons.

Please Note: No item can be returned for whatever reason unless a valid RMA number has been issued and is clearly displayed on the returns label. We also reserve the right to charge a restocking fee for items that have been correctly supplied by us.

 

Distance Selling Regulations
Please note that the Distance Selling Regulations relate only to business to consumer sales and do not cover business to business transactions.
Under The Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your contract within 7 days, starting from the day after you take delivery of the goods; a ‘cooling-off’ period. You have the right to cancel the order without reason and without penalty.

Should you wish to cancel your order, you should contact us by e-mail clearly stating your name, address, invoice number and cancellation instructions. Once you have canceled your order you have a legal ‘duty of care’ to take care of the goods.

 

To cancel your order, please use the following methods:
By telephone: (01242) 584901
By fax: (01242) 224998
By e-mail: sales@officeworx.co.uk
Once you have sent us your cancellation request, we will process your cancellation and notify you of your RMA Number. This should be made visible on the returned goods.

 

Complaints:
If you are not satisfied with the service you have received from Officeworx Ltd or with a product you have received, please e-mail us in the first instance at sales@officeworx.co.uk. We aim to respond to all e-mails within 24 hours during the normal working week. Please give as much information as possible to help us locate your order, including your order number, your name and address and a contact telephone number if you have one in case we need to speak to you directly to investigate what has happened.

 

Warranties and Manufacturers Guarantees:
Items that fail or break during the manufacturer’s warranty period will be repaired or replaced as per the manufacturer’s procedures.  In this instance we will be happy to recommend the best course of action.

 

Liability:
Officeworx Ltd shall not be liable in any respect of defects in goods supplied for any loss, injury or damage resulting from such defects. Whilst every effort is made to deliver goods in the stated timescales, we do not accept any liability for consequential losses incurred by late delivery of the goods.

 

Errors and Omissions:
Whilst every effort is made to ensure that the information displayed on our website is correct, no responsibility can be accepted for errors or omissions. Whenever available, we have included a picture of each product. Whilst this is intended to aid your selection, we cannot guarantee true likeness of product colours or size. Specifications may be subject to change without notice and Officeworx Ltd reserve the right to supply an alternative branded product of an equivalent or better specification.

 

Privacy & Data Protection:
Our privacy policy can be found by visiting http://www.officeworx.co.uk/privacy-policy

 

Statutory Rights:
None of the above terms & conditions of sale affects your statutory rights.
This website may contain links to other websites operated by third party companies such as manufacturers. We cannot be held responsible for the privacy policies or practices of third-party websites and visiting these sites is at your own risk.

 

Updating information
If you feel that the personal information which we hold about you needs to be corrected or updated, please contact us we will update our records at the earliest convenience.

 

Contact
If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to sales@officeworx.co.uk or by post to:
Officeworx Limited
Units 9-10, Croft Street
CHELTENHAM
GL53 0ED